Privacy Policy
Protecting your personal data (“Data”) is a priority for Floorex India. This Privacy Policy explains how we collect, use, and safeguard your Data, in compliance with applicable laws. We also encourage you to read our Cookies Policy for additional information.
Who is the Controller of Your Data?
The controller of your Data, which decides how and why your Data is processed, is Floorex India Pvt. Ltd., located at:
21/38, Venkiyer Street,
Near Muthumari Amman Koil,
Konditope, Chennai – 600079, India.
Where this Privacy Policy refers to “we,” “our,” or “us,” this shall mean Floorex India.
What Does This Privacy Policy Apply To?
This Privacy Policy applies to all Data collected by Floorex India, whether through our website, social media, or other means.
Our website may include links to partner websites or affiliates, which operate under their own privacy policies. Floorex India does not accept responsibility or liability for the privacy practices of third-party websites.
We reserve the right to update this Privacy Policy periodically. Please refer to the latest version online.
Which Data Do We Collect From You?
We may collect Data provided by you through various channels, including:
- Identification details (e.g., name, date of birth).
- Contact information (e.g., address, email, phone number).
- Professional details (e.g., job title or role in a company).
- Records of communication (e.g., inquiries, survey responses).
We may also collect Data automatically, including cookies and tracking technologies. While your IP address is collected, it will not identify you personally but may determine your location to the city level.
For What Purposes Do We Use Your Data?
We process your Data for the following purposes:
- To process orders and deliver products.
- To respond to inquiries and customer requests.
- To manage product-related claims.
- To provide updates about our products and services.
- To administer loyalty programs and contests.
- To conduct surveys to improve our offerings.
- To generate marketing and analytics reports.
We will inform you if your Data is to be used for any additional purpose at the time of collection.
On What Legal Grounds Do We Use Your Data?
Depending on the purpose, we process your Data under the following legal grounds:
- Performance of a contract: To fulfill orders or service agreements.
- Legitimate interests:
- To ensure data security and prevent unauthorized access.
- For direct marketing (where legally permissible without consent).
- Compliance with legal obligations: To assist in investigations or comply with regulatory requirements.
- Your explicit consent: For specific purposes when required by law.
Who Do We Share Your Data With?
Floorex India may share your Data with:
- Internal teams for administrative purposes.
- Trusted third-party service providers for hosting, maintenance, or logistics.
- Partners offering services related to our products.
- Government or judicial authorities when required by law.
Data sharing is conducted on a “need-to-know” basis.
Where Do We Store Your Data?
Your Data is stored securely in our databases or with our trusted service providers.
If data transfers outside India are necessary, we ensure proper safeguards are in place to comply with applicable data protection regulations.
How Do We Ensure the Security of Your Data?
Floorex India is committed to safeguarding your Data. We implement technical and organizational measures to prevent unauthorized access, accidental loss, or misuse of your Data.
How Long Do We Keep Your Data?
Your Data will be retained only as long as necessary to fulfill the purpose for which it was collected, in compliance with legal obligations. In certain cases, we may retain it longer for legal, accounting, or reporting purposes.
What Are Your Rights and How Can You Exercise Them?
Subject to applicable laws, you have the following rights regarding your Data:
- Access: To request a copy of your Data.
- Correction: To update inaccurate or incomplete Data.
- Erasure: To request deletion of your Data.
- Restriction: To limit Data processing.
- Objection: To object to Data processing for legitimate interests.
- Consent Withdrawal: To withdraw your consent where applicable.
- Portability: To request a copy of your Data in a machine-readable format.
- Complaint: To lodge a complaint with the appropriate data protection authority.
To exercise these rights, please contact us at:
Email: info@floorexindia.com
Mail: Floorex India Pvt. Ltd.,
21/38, Venkiyer Street, Near Muthumari Amman Koil, Konditope, Chennai – 600079, India.
We may request proof of identity to process your request. Your identification details will only be used for verification purposes and will not be stored beyond the required timeframe.